Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Filler Direct’s relationship with you in relation to this website.

The term Filler Direct or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The services Filler Direct provides to you are subject to the following Terms of Service (“TOS”). Filler Direct reserves the right to update the TOS at any time without notice to you:

– The terms and conditions checkbox is mandatory where customers have to agree to before checkout in regards to accepting our returns policy, customs fees, and charges (all orders taken at customers risk) and Filler Direct not being held responsible for customs abandoning parcels and acknowledging PRE ORDERS can take 7-14 WORKING days to enter the warehouse before being shipped.

– The content of the pages of this website is for your general information and use only. It is subject to change without notice.

– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

– This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

– All trademarks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.

– Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

– From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked within.

– You may not create a link to this website from another website or document without Filler Direct’s prior written consent.

– By paying by card you are confirming your card is a commercial card used for businesses purposes. Should you require a refund of the fees Visa & Mastercard charge us due to using a personal card, then please contact customer services.

– Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.

– If your order is for international delivery it is your responsibility to arrange to deliver with your domestic delivery provider should this be required.

– Filler Direct will not be liable for any orders seized by customers, or delayed due to laws governing the products we sell in your country.

– It is the responsibility of the customer to ensure their delivery and contact information are correct and complete before placing their order. Filler Direct is not responsible for delays in delivering orders should this information be incorrect or incomplete and need amending.

– Filler Direct is not responsible for delays in delivery caused by Covid-19. We use a range of third party couriers to deliver orders and these companies have their own delivery policies.

– Filler Direct has arranged for one extra delivery attempt to be made at our cost, should a second delivery fail it is up to the customer to pay for a third delivery attempt.

– Filler Direct is not responsible for packages lost or stolen in transit although we will do our best to provide support to our customers in these situations.

– Filler Direct is not responsible for any loss of income due to non-delivery.

Filler Direct will not be held liable for complications or adverse reactions arising from treatments carried out by customers who have purchased from Filler Direct
This includes but is not limited to:
– Loss of earnings of the customer/practitioner or their client
– Loss of reputation caused by complications or adverse reactions to products purchased from Filler Direct
– Any damages financial or otherwise
– Personal injury claims
– Legal fees of the customer or their client arising from legal action regarding complications or adverse reactions.
– Increased insurance premiums arising from claims related to complications or adverse reactions to products purchased from Filler Direct
– Medical bills
Should you have any complications or adverse reactions the liability is that of the manufacturers and any queries or claims should be taken up with the manufacturer of the product in question.

Proof Of Qualifications

We only sell to trained practitioners who have undertaken formal CPD accredited aesthetics training, in order to process your first order with us we will request proof of this by email and notify you by text. If we are unable to confirm you have attended CPD accredited aesthetics training we will need to cancel your order and issue a refund.

Replacement Items

We reserve the right to replace products at our discretion and in order to request a replacement for us to consider the following requirements need to be met:

– A photo of the box including batch number
– A photo of the syringe
– A detailed description of the issue

12 month guarantee on electrics.

Please be aware we will not consider replacing items where a needle or cannula that is not included with the product has been used. We can not guarantee the results of the products and therefore will not replace items based on treatment outcomes.

We will only replace an item if the original is returned to us for testing.

Bank Holiday Ordering

If you place an order for Next Working Day delivery over a bank holiday, unfortunately we cannot guarantee next day delivery as the couriers will have a backlog of orders around the country. Your order will be shipped on a Next Working Day service but we have no control over the couriers workload. This means that if your order is delayed after a bank holiday we will not be able to refund postage costs as it’s not something we can claim back.

Lost, Stolen & Damaged Items

In the instance that a parcel is lost by a courier we are required to wait for the couriers internal investigation before completing the conclusion of the case. Once this investigation has been completed a replacement or refund can be issued.

Any lost, stolen, missing, or damaged orders need to be reported to Filler Direct within 48 hours for us to undertake an investigation with a courier. If an item is received damaged we require photographic evidence of the shipping box as it arrived as well as photos of the items purchased as they arrived.

Leave Safe With Couriers

If you have selected to leave safe with our delivery couriers via their app or website we are not liable for loss or theft of the order once it has been delivered.

Delivery Protection Cover

We offer Delivery Protection on all parcels for an additional fee. The fee ranges from £1.95-£3.95 per order, depending on the total order value. This covers your order when in the hands of the courier.
If you purchase Delivery Protection and your parcel is damaged, stolen or lost by the courier, Filler Direct will replace or refund the goods as quickly as possible to avoid any further delays if there is sufficient evidence and once a full investigation has taken place. If you choose opt out of the Delivery Protection cover, refunds/replacements will only be issued pending an investigation by the courier. This can be a lengthy process, with no guarantee that the full amount will be paid back to the customer, as parcels are only insured up to the value of £100 and couriers often decline claims.
Filler Direct highly recommends that customers purchase the additional cover to provide peace of mind, especially on high-value orders.
Delivery protection prices:
£1.95 for orders up to £200
£2.95 for order £200 to £300
£3.95 for orders over £300

Order Termination & Account Closure

We reserve the right to cancel and refund any order that we deem to breach our terms and conditions or that may be linked to behaviour we deem as being unethical or illegal. This includes but not is solely limited to purchases made by individuals we believe not to have the correct insurance, purchases made by other wholesalers without prior consent, individuals or organisations we believe intend to resell our products and services or anyone we believe is acting in a way that will damage our brand.

In these instances we may close your account and withdraw our services.

Resale & Sub Distribution

By purchasing from Filler Direct you agree that the use of all items are for direct business use with clients and or family members and not for re-sale. Filler Direct strictly prohibits the re-sale of items purchased from us without express written consent.


Where a sample of a product is offered it is on the basis that you have not previously purchased the product from us, we reserve the right to refuse to provide samples should we feel that any of our existing terms and conditions might be breached.


Discount codes are not to be used in conjunction with any sale items.

An order is only accepted when the goods are dispatched, any emails sent to the customer beforehand are simply an acknowledgement of receipt as opposed to acceptance of the order. If we notice that something has been sold to you at the wrong price then we can cancel your order.

Online Training Courses

It is the responsibility of the buyer to ensure they have the correct qualifications before purchasing a course. Filler Direct will not issue refunds if you are unable to acquire insurance. Should a course be purchased and you are not qualified to undertake this course any products sent you will need to be returned before a partial refund can be give.

In-Person Training Courses

Aesthetics Direct Academy reserves the right to decline admission to any of its training courses, cancel or change planned training courses in terms of dates, locations, and course content. You will of course be notified in advance of any planning changes and an alternative date will be offered if need be. Irrespective of circumstances, we are not liable for perceived potential loss of earnings in the event that your course does not go ahead on the original date booked but we will make every attempt to rebook you onto an alternative training date.

You must wear suitable clinic wear in the Academy at all times such as scrubs or a uniform and closed toe shoes. Denim and sportswear are not suitable to be worn. Long hair should be tied up, jewellery should be minimum and nails should be cut short.  

If you are running late to the course please call 01604 969 014 so that we can advise the trainer. If you arrive more than 15 minutes late for the start time of your course you will be permitted into the course but we will not go back over information already covered. No refund will be given if you forfeit your place on the course.

Should the trainer on the day decide that you have not obtained enough experience to safely complete the treatments taught on the day we will do our best to accommodate you on another course at a reduction of the headline price.

Cancelling your training course booking  

We understand that sometimes plans change and you may need to change your arrangements. Should you wish to cancel your booking, the deadline to receive a full refund for your booking is 14 days before the day of your training. Any cancellations received after this deadline will not be eligible for a refund or rescheduling. 

Delegates may choose to independently arrange insurance to provide indemnity against possible cancellation. Aesthetics Direct Academy do not provide any cancellation insurance but recommend that you have your own insurance in place should a course be cancelled at last minute either by us or you.  

Aesthetics Direct Academy does not issue refunds for Acts of God. An Act of God is defined as an event outside of human control such as sudden floods, earthquakes or other natural disasters, for which no one can be held responsible. This also includes weather-related issues such as snow, ice, floods etc. If Aesthetics Direct Academy chooses to cancel a course due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled course.  

Aesthetics Direct Academy will make all reasonable effort to replace a cancelled course by arranging an alternative date but this cannot be guaranteed. Where the majority of customers for that course have been affected, this will be made free of additional charge.  

Amending your training course booking 

All requests to change a course date must be made in writing to [email protected] however Aesthetics Direct Academy cannot guarantee you a place on your chosen alternative course date. If an alternative date can be arranged there will be a £25 admin charge to change this.

Insurance and regulation  

Whilst learning on premises at Aesthetics Direct Academy you will be covered by our group insurance policy.

You are responsible for ensuring you can gain appropriate insurance cover to work in your own country you wish to practise in. Aesthetics Direct Academy does not offer refunds if you find you are not able to gain appropriate insurance, or an insurer declines or terminates your insurance.   

You are responsible for ensuring that you comply with statutory and legal obligations in the country that you practise in including but not limited to CQC, HIS, HIW.  

Contacting Aesthetics Direct Academy  

You can contact Aesthetics Direct Academy in any one of the following ways: 

  •  By telephone on 01604 969 014
  •  By post at 18 The Triangle, Nottingham, NG2 1AE
  •  By email at [email protected]

Data Protection  

In booking a training course with Aesthetics Direct Academy, you agree to us using any data you submit in order to process your order and for future marketing purposes by Aesthetics Direct & Filler Direct.  

Your details will not be transferred to any other third party without your written consent. 


Aesthetics Direct Academy takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible. Complaints about any aspect of Aesthetics Direct Academy should be made in writing by emailing [email protected]

Complaints received in writing will be acknowledged by return email or letter within one week of receipt.

Aesthetics Direct Academy does not offer refunds for training courses undertaken.

Printed Materials

Printed marketing materials are sent directly from our partner printing company and can take 3-5 working days to arrive. They send the goods that you have ordered through UPS, Royal Mail, DHL or TNT and will attempt delivery twice before returning the product to their warehouse. If the courier advises that they could not deliver your order as you weren’t available then, as a result, it will be returned back to their sorting depot. They can resend the parcel, however there is a resending fee of £15 to cover the costs of storage, processing and resending. At this point, we will contact you to check what you would like to do with the item and if we do not receive a response about this by a certain date, unfortunately the printing company will be forced to dispose of the parcel as they will have reached their holding limits. If you wish to re-order it will be at full cost.

Fortune Cookie Promotion

The maximum number of items codes can be applied to is restricted to 50 with codes no longer applicable after 30 days of issue. Orders made with codes where no order has been placed to receive a fortune cookie code will be voided as purchase is required in the previous 10 days to qualify to use a fortune cookie code.