How Brexit affects non-mainland UK orders

How Brexit affects non-mainland UK orders

Following the Brexit deal agreed between the EU and UK on 24 Dec 2020, new importing rules will be applicable from 01 January 2021. Here at Filler Direct, we are committed to assisting our customers in understanding the changes to the best of our knowledge and helping to provide a smooth transition of goods across the border. We are complying with all the UK & EU rules to become Brexit ready for our customers to minimise the disruption.

Therefore, we would like to urge all our customers across Northern Ireland, the Channel Islands, Isle of Man, and Europe to check their national authorities’ websites for the new regulations and register for relevant services. Please make sure you are locally compliant and ready to receive the goods without any delays or issues.

Mandatory Registration for an EORI (Economic Operator Registration and Identification) number

For customs purposes, please register for an EORI number to move goods between the UK, Northern Ireland & EU countries. EORI number is a unique code for your company and can help track and register customs information in the EU. Please note that the shipping companies are unable to collect or deliver your goods without a correct EORI number. Failure to provide an EORI number can result in a delay in your shipment and Filler Direct cannot be held responsible for the losses incurred. For further information, visit your national government website to register.

Guidelines for customers in Northern Ireland, the Channel Islands, and the Isle of Man

You can sign up for Trader Support Service to get further information and guidance. EORI number can be obtained using your VAT registration or Company reg number as a limited company, OR your NI number as a sole trader. Please note this is mandatory and we are unable to process your order or dispatch it without a valid EORI number.

Purchasing from Filler Direct

You can continue to place your orders as normal on our website and there are no additional product price changes. We will continue to add new products to our existing range and offer competitive prices to all our customers.

Shipping Charges

The shipping charges have also changed and the rates displayed on our delivery information page are for guidelines only. Please note that there are some additional charges e.g. Border Fees by UPS, TNT, DPD & other shipping companies for smooth delivery and custom clearance procedures. The customer is liable to pay these additional charges, duties, taxes, or any other applicable charges.


In line with the Brexit agreement, there is no VAT charged on invoices for any EU countries. However, we are still in the process of implementing changes to our system. If you see a VAT charge appear on your order, please contact us.

Custom Clearance charges and Import Duty taxes

Under the deal agreed between UK and EU, zero tariff rates apply to goods made in the UK and EU. We bring a large range of products to our customers that are manufactured worldwide. Therefore, Duty/Tax charges may apply upon arrival by your local authorities depending on tariff rules used by World Trade Organisation. Please check with your local authorities or governing bodies about the charges before you place an order with us. You are responsible for liaising and paying your own duty and taxes.

Any questions

We understand that this is a challenging transition and new regulations vary between different regions. However, we are here to support you, so please contact us for any queries you may have. Many thanks for your co-operation.

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